We are here to answer all your questions!

If there is a question missing below? Feel free to ask your question at the bottom of this page and we will get back to you as soon as possible.

General questions

What is the meaning of the company name?

That's an intriguing question! In our context, "click" signifies the customer's action on our website to place an order. Once you've received your personalized video message, the narrative shifts to "celebrate." Play the video in your living room, commemorating the special occasion with your loved ones and, of course, the honored recipient.

How does the personalized video message service work?

Our personalized video service allows you to request a customized video message for various occasions. You provide specific details, and our talented creators craft a unique video tailored to your preferences

What occasions are suitable for sending personalized video messages?

Our service is perfect for birthdays, anniversaries, celebrations, or any event where a personalized touch can make the moment extra special. One thing is sure, you will give have a very original gift to enjoy together with the recipient and all the other people present.

Is there a limit to the length of the video messages?

While we currently offer a standard length of 1 to 2 minutes for personalized video messages, we acknowledge the demand for variable lengths. Please note that, at the moment, variable lengths are not an option. However, we are actively working on implementing solutions to provide more flexibility in the duration of personalized videos in the future. We appreciate your understanding and patience as we strive to enhance our service to better meet your needs.

Ordering process

Which payment methods are accepted?

We are always busy with
improving the payment options on our website. Currently we accept: credit cars,
Paypall, Bancontact and Ideal. If you have any problems with payments or you
would like to see some more payment options on our website, please let us know!

When placing an order, what specific personal information is required.

To create a personalized video, we only require your email address and the name of the recipient (victim). This minimal yet essential information is solely used for the customization of your order. We take your privacy seriously, and rest assured, no additional personal data is sought during the ordering process. Your convenience and privacy are our priorities, and we've designed the process to be straightforward while ensuring a tailored and enjoyable experience for you and the recipient of the video.

Is there a preview option before finalizing the order?

Unfortunately, we do not provide previews as each video is unique. However, we strive to ensure your satisfaction based on the details you provide. Besides we offer some example videos on our social media pages, instagram and tiktok. Also we are looking for some customers who would like to suply us with some reaction videos of receiving our content.

Can I cancel or modify my order after payment?

Once payment is processed, there is no option anymore to cancel your order. This mainly has to do with the fact that our creators will create content specifically for you. Once they put effort into a product we have to pay them for this effort. Please review your order carefully before finalizing.

Roasts

What is a roast?

A roast is a form of humor in which a specific individual, a guest of honor, is subjected to jokes at their expense, intended to amuse the event's wider audience. Such events are intended to honor a specific individual in a unique way.

You may have seen some roasts already on the TV where celebrities roast each other on for example Comedy Central. Our idea is to make your relatives the special guest of honor and bring this amazing form of comedy to your living room. Have a look at our comedian pages to see an example of some roasts or check out or social media.

How playful or savage can the roasts be?

Roasts can range from playful banter to more cruel and savage, depending on your preferences. Additionally, we understand that sensitivity varies from person to person. To cater to individual comfort levels, we provide an option for you to select how sensitive the recipient (victim) is, giving the roaster guidance on the appropriate tone. We also respect certain boundaries, and during the ordering process, you can specify any "no-go zones" or sensitive topics that the comedian should avoid, ensuring a personalized and enjoyable experience for both the sender and the recipient.

Are there any restrictions on content for roast videos?

While we encourage creativity, we maintain guidelines to ensure that content remains entertaining without crossing into offensive territory. Of course, some cruel jokes can be made, but super sadistic, discriminating, or threatening subjects cannot be touched. Our roasts are meant to bring laughter to the world, not to insult people in such a way that they feel threatened or discriminated against. We prioritize a fun and enjoyable experience for both senders and recipients, promoting laughter without causing discomfort or harm.

I'm concerned that my friend may not handle a roast well or won't enjoy it. How do you address this?

We completely understand and respect that not everyone may be comfortable with a roast. To address this concern, during the ordering process, we provide you with the option to specify how sensitive the recipient (your friend) is to ensure the roaster tailors the content accordingly. Your friend's comfort and enjoyment are our top priorities, and we want to create an experience that brings laughter without causing any discomfort. Additionally, you can communicate any specific preferences or concerns, and our team will ensure that the roast aligns with your friend's taste and sense of humor, making it a memorable and positive experience for them.

Models

Are there specific guidelines or limits for the model content?

Yes, we have detailed guidelines outlined on our terms and conditions page. Our models are expressly prohibited from generating any nude or pornographic content. We prioritize maintaining a clean and family-friendly environment, focusing primarily on delivering engaging video messages with a playful touch. Our goal is to provide content that can be enjoyed in the comfort of a living room with the entire family gathered together.

What types of models are available for personalized videos?

We offer a diverse range of models to suit various preferences, ensuring you find the perfect fit for your personalized video. While we aim to have a variety of both male and female models, it's important to note that, at the moment, we primarily feature the amazing Dutch Madame Lucette, who brings a unique and captivating flair to our service. We encourage you to check out her exceptional work and anticipate expanding our lineup to include more talented individuals in the near future.

Can I give my own touch to the video message?

Absolutely! We encourage you to add your personal touch to the video message. During the ordering process, you have the flexibility to write your own script, allowing you to infuse the message with your unique style. Whether you want it to be funny, sweet, or even add a touch of humor, the creative reins are in your hands. Additionally, if you're looking to make it a bit more playful or add a dash of sensuality, you have the freedom to express your preferences. Your customization options are very broud (with the exclusion of nudity and pornographic content) ensuring that the final product resonates perfectly with your vision and the intended recipient.

Delivery and acces

How will i receive the personalized video message.

The video message will be sent to you via email. The mail will be directed to the email address that you provided during the ordering process for your video message.

How long will it take untill I receive the video message?

Typically, your video message will be delivered within 3 to 5 business days, excluding Dutch national holidays. For more information, please refer to Section 6 of the terms and conditions.

What do I do if I can't find my video message?

If you can't find your video message, first check your provided email inbox, spam or junk folders. If the issue persists, contact our support team with your order details for prompt assistance.

Is there an expiration date for accessing the video?

Not at all! Once the personalized video is delivered, it becomes yours indefinitely. There's no need to worry about any expiration dates. You've purchased it, and it's yours to enjoy at your convenience. So, rest assured that you can relish the memories whenever you like—it's yours forever.

What do I do if I encounter issues accessing my video?

In case of any issues, our customer support team is readily available to assist you. Simply reach out, and we'll address the matter promptly.

Customization options

Can i customize my video message?

Certainly! At Click & Celebrate, our primary focus is empowering you to craft a "personalized" gift for your loved ones. Each category offers various preset customization options, along with an additional field for entering specific special wishes. While we can't guarantee the feasibility of these extra wishes, it ultimately depends on the creator's discretion.

Can I request specific props or settings in the video?

Absolutely! We welcome your creativity and allow you to request specific props or settings to make the video uniquely tailored to your vision. While we encourage additional requests, it's important to note that we cannot guarantee the inclusion of specific extras in the video. The incorporation of additional elements is ultimately at the discretion of the creator, and their aim is to ensure the overall quality and coherence of the video. Feel free to express your ideas, and we'll do our best to bring your vision to life within the creative boundaries of the service.

Are there options for background music or special effects?

Certainly! We value your desire for personalization and offer the option for you to specify preferences for background music or special effects, enhancing the overall experience of the video. It's important to note that, as Click & Celebrate, we handle the addition of these effects. Depending on the complexity and nature of the requested effects, we carefully assess each order to determine feasibility. We strive to accommodate your creative ideas while ensuring a seamless and high-quality video that aligns with our capabilities. Feel free to share your preferences, and we'll do our best to bring your vision to life within the creative possibilities of our service.

Can I request changes to the video after receiving it?

Unfortunately, we do not offer post-delivery edits. It's essential to communicate your preferences clearly during the ordering process to ensure satisfaction.

Privacy

What is the policy regarding the use of the personalized video after it's been delivered to the customer, and how do I have control over its future usage?

After delivering your personalized video, rest assured that we will not use it further without your explicit permission. During the ordering process, you have the opportunity to decide the fate of your video. We offer you the choice to grant permission for potential use in our promotional activities, or alternatively, you can request the deletion of the video by both us and the comedian once you've received it. Your preferences matter to us, and we want to ensure your satisfaction not only with the content but also with how it's handled post-delivery. Your control over the future usage of your personalized video is a key aspect of our commitment to customer satisfaction and privacy.

Can I share the video on social media?

Yes, you are free to share the video on social media if you choose to do so. We welcome and appreciate your enthusiasm for sharing the content. If you decide to post it, we kindly request that you acknowledge our company and the comedian in your social media post. Additionally, please consider that the recipient, whose name is mentioned in the video, may have preferences regarding online sharing. It's advisable to respect their privacy and preferences before posting the video publicly. If in doubt, you can always check with them to ensure a positive and enjoyable sharing experience for everyone involved.

What do you want to know?